Case Manager - Cohen Veterans Network
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Case Manager

Case Manager

Colorado Springs, CO

The Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community. The Case Manager is estimated to support ~250 patients/year or 70 patients at a time (based on expected utilization levels).

Essential Functions

  •  Provides comprehensive case management to veterans and their families who are seeking mental health services
  •  Interviews veterans and their family members
  •  Provides appropriate referrals as necessary
  •  Prepares and maintains confidential case records
  •  Consults with service providers and community partners on resource-related issues
  •  Ensures confidentiality and controls access to sensitive information
  •  Collaborates with clinical team to perform risk management and crisis intervention services as necessary
  •  Develops network of trusted contacts within organizations in which to refer and coordinate care
  •  Participates in multidisciplinary team meetings
  •  Follows care follow-up procedures to ensure veterans and/or their family received the services they were referred to and do not have any follow up needs
  •  Assists veterans and their family members navigate service providers across multiple systems of care
  •  Provides services via telehealth platform, as required

Qualities

  •  Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations
  •  Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations
  •  Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus
  •  Ability to think analytically and evaluate the impact of case management recommendations
  •  Ability to set work priorities and to evaluate and create solutions to work related problems
  •  Ability to maintain boundaries
  •  Strong math skills. Ability to assist veterans in developing a budget
  •  Ability to negotiate veterans or their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions
  •  Knowledge of case management services and community resources

Qualifications 

  • Bachelor’s Degree in Social Work, Sociology, Psychology or related field required; Master’s Degree preferred
  • 1+ year’s case management experience; 3+ years preferred. 2+ years in a customer service focused environment
  • Knowledge of/ experience working with local social service, public health, and VSO organizations and resources
  • Experience working with a military or veteran population is preferred
  • Must demonstrate leadership capacity and ability to foster team-building and a supportive, flexible environment
  • Excellent written and oral communication skills
  • Must be highly organized, detail oriented, and reliable

Benefits (Full-Time Staff Only)

  • Employee Health Insurance for as low as $10 per month
  • Dental Insurance
  • Vision Insurance
  • 403B Retirement plan with employer contribution
  • Professional Growth funds
  • Paid Time-off
  • Employer paid long term disability

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