Case Manager

Case Manager

Lakewood, WA

Position Overview: 

The Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community. The Case Manager is estimated to support ~250 patients/year or 70 patients at a time (based on expected utilization levels).

 

Responsibilities:

  • Provides comprehensive case management to veterans and their families who are seeking mental health services.
  • Interviews veterans and their family members.
  • Provides appropriate referrals as necessary.
  • Prepares and maintains confidential case records.
  • Consults with service providers and community partners on resource-related issues.
  • Ensures confidentiality and controls access to sensitive information.
  • Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
  • Develops network of trusted contacts within organizations in which to refer and coordinate care.
  • Participates in multidisciplinary team meetings.
  • Follows care follow-up procedures to ensure veterans and/or their family received the services they were referred to and do not have any follow up needs.
  • Assists veterans and their family members navigate service providers across multiple systems of care.
  • Provides services via telehealth platform, as required.

 

Qualities:

  • Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations.
  • Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations.
  • Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus.
  • Ability to think analytically and evaluate the impact of case management recommendations.
  • Ability to set work priorities and to evaluate and create solutions to work related problems.
  • Ability to maintain boundaries.
  • Strong math skills. Ability to assist veterans in developing a budget.
  • Ability to negotiate veterans or their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions.
  • Knowledge of case management services and community resources.

 

Qualifications:

  • Bachelor’s Degree in Social Work, Sociology, Psychology or related field required; Master’s Degree preferred.
  • 1+ year’s case management experience; 3+ years preferred. 2+ years in a customer service focused environment.
  • Knowledge of/ experience working with local social service, public health, and VSO organizations and resources.
  • Experience working with a military or veteran population is preferred.
  • Must demonstrate leadership capacity and ability to foster team-building and a supportive, flexible environment.
  • Excellent written and oral communication skills.
  • Must be highly organized, detail oriented, and reliable

 

Apply with resume and cover letter to Nichole Ayres at nayres@valleycities.org

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