Case Manager

Case Manager

Fayetteville, NC

Provides comprehensive case management to Veterans and their families who are seeking mental health services at the Steven A. Cohen Military Family Clinic at Cape Fear Valley. Manages connecting clients with resources outside of the Cohen Clinic to appropriate resources in the community. This includes completing a comprehensive needs assessment. A case manager is estimated to support approximately 250 patients/year or 70 patients at a time (based on expected utilization levels) for the Steven A. Cohen Military Family Clinic at Cape Fear Valley. Clinical services are provided on an as needed or part-time basis to individual, family or group clients at the Cohen Clinic. This is only if the case manager is an approved LCSW-A, LCSW, LPC-A, or an LPC in North Carolina.

Knowledge, Skills, and Abilities:

Bachelor’s Degree in Social Work, Sociology, Psychology, Counseling, or related field required; Master’s Degree preferred with specialized training and expertise in evidenced-based trauma treatment. Minimum 1+ year’s case management experience; 3+ years preferred. 2+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families is desired. Knowledge of/ experience working with local social service, public health, and Veteran Service Organizations and resources. Experience across a range of modalities beyond individual adult treatment to include child, couples, and family treatment is preferred. Experience working with a military or veteran population is preferred. Must demonstrate leadership capacity and ability to foster team-building and a supportive, flexible environment. Solid understanding of computer functions to include Microsoft Word, Excel and PowerPoint, photocopier and fax machines . Excellent interpersonal skills with the ability to interact tactfully with co-workers, visitors, patients and other staff. Ability to demonstrate leadership qualities and organizational skills.

Excellent written and oral communication skills. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations. Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations. Ability to think analytically and evaluate the impact of case management recommendations. Must be highly organized, detail oriented, and reliable. Must be results-oriented and exemplify a team player attitude. Ability to read, analyze and interpret general periodicals, professional journals. Must have excellent spelling and grammatical skills. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to assist veterans in developing a budget. Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must have ability to work independently and have good organizational and communication skills. Ability to negotiate veterans or their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions.

Required Education, Licenses, and Certifications:

  • Bachelor’s Degree
    Social Work, Sociology, Psychology, Counseling, or related field

Preferred Education, Licenses, and Certifications:

  • Master’s Degree

Other Information:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk and hear. The employee is occasionally required to stand, reach with arms and stoop, kneel or crouch. May require some light to moderate lifting. Employee should have the ability to work under physical and mental stress. Motor coordination and finger dexterity are required to operate the calculator, computer and typewriter. Specific vision abilities required by this job include close vision.

About Cape Fear Valley Health System

For exceptional healthcare come to Cape Fear Valley Health System — where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health System, our goal is to improve the quality of every life we touch. To achieve that, our Fayetteville doctors, surgeons and staff are committed to excellence in every aspect of the healthcare process. Our values of patient-centeredness, integrity, innovation, teamwork, diversity and accountability help us create a better experience for every patient, every time. At Cape Fear Valley, our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn, and beyond.  Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as several medical offices and specialty clinics spread throughout the Cape Fear region. Our newest clinic is the Stephen A. Cohen Military Family Clinic at Cape Fear Valley. It offers comprehensive mental healthcare, at no or low-cost, to area veterans and their families coping with the invisible wounds of war.

Screening Requirements: Drug Screen, Background Check, License and Employment reference verification.

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

To apply visit:

Located the specific job: CASE MANAGER III – COHEN VETERANS CLINIC (JOB ID: 3732)


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