El Paso, TX
About the Organization
Founded in 1969, Endeavors® is a national non-profit agency that provides an array of programs and services to support children, families, Veterans and those struggling with disabilities. Through our very practical programs, we have grown to provide help to over 18,000 people each year. Our services unify families torn apart by poverty, unemployment, catastrophes, or neglect by providing real, practical solutions and a path to stability and well being.
Endeavors® is a family of Programs that uses creative ideas interwoven with measurable outcomes to build social and common good; we empower people to build better lives for themselves, their families, and their communities.
We strive to Operationalize Quality and ensure we embed our mission and values throughout our culture, services and systems so they are true at every level, at any distance and at all times. Endeavors® Employees work constantly to be the brightest and best equipped; provide Extraordinary Customer Service that Measurably Improve the Lives & Livelihoods of our Customers and deliver services in the most Financially Efficient manner that brings Sustainment & Growth.
Military Family Clinic – Intake Coordinator
Number of Openings
JOB TITLE: Military Family Clinic Intake Coordinator
SCHEDULE: Full time; Monday-Friday; 1 evening per week, 1 Saturday per month
JOB PURPOSE: Provides support to the Military Family Clinic as the first contact for services. The Intake Coordinator will conduct phone and face to face screenings, referrals and intakes on-site and off-site for Veterans and their families. The intake coordinator will work with a multi-disciplinary team for case assignments, consultations and care coordination.
ESSENTIAL JOB RESPONSIBILITIES:
- 70% Conduct initial intakes with Veterans and /or family member. Coordinate case assignment with MFC multi-disciplinary team. Document detailed and confidential intake information on the electronic health records (EHR) system; maintain comprehensive client referral tracking system. Prepare reports as requested by Clinic Director and Outreach Manager.
- 10% Meet regularly with Outreach Manager and Lead Clinician to coordinate case assignments, client activities at satellite locations, report referral to admission conversion rate; Provide on-going program evaluation and recommendations to the Outreach Manager and Clinic Director for continuous growth and quality.
- 10% Be active in and network with Veteran community groups. Provide presentations at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Military Family clinic and its programs. Develop a network of partners for client access to resources.
- 10% Knowledge of local community resources and provide warm hand-offs for Veterans and families needing external referrals. Consults with external service providers and partners.
100% Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to ‘Empower people to build better lives for themselves, their families and their communities.’
EDUCATION: Masters Degree in Social Services field. Active LMSW. Maintain license and/or certifications as required by state regulations. Stay current in the field of mental health, counseling, case management and other related social services.
EXPERIENCE: 3+ years post masters experience in intake coordination and/or case management preferred. Experience working with Veteran and Military population highly preferred. Bilingual candidates are highly preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
LICENSES: Drivers License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency to conduct screenings and intakes at designated satellite locations. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.
ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:
COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to communicate appropriately with all levels of individuals. Ability to make oral presentations and write clear detailed case notes. Ability to present a professional and positive demeanor to staff, funders, officials and the general public.
COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to represent the agency and respond professionally in all situations.
COMPUTER: Working knowledge of MS Word and Outlook. 45 WPM, 95% accuracy.
DECISION MAKING: Ability to think analytically and evaluate the impact of treatment options and recommendations. Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to think analytically and conceptually on a long term basis.
NEGOTIATION: Ability to negotiate clients down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions.
TECHNICAL: Knowledge of mental illness and mental health diagnoses. Knowledge of various treatment modalities and methods. Knowledge of community resources.
Constant – Ability to communicate with residents, clients, staff and community partners to determine needs and actions to be taken.
Constant – Ability to make notes, input data into computer and complete paperwork.
Occasional – Ability to drive safely and recognize hazards.
Indoors: 80 % – Office and residential environment; generally normal noise level.
Outdoors: 20 % – All weather conditions and variable temperatures.
Endeavors® and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. Endeavors® and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors® and Endeavors Unlimited, Inc. are “Equal Opportunity/Affirmative Action Employers.”