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Intake Coordinator

Intake Coordinator

El Paso, TX

Job Description:

Provides support to the Military Family Clinic as the first contact for services. The Intake Coordinator will conduct phone, in-person, and face to face screenings through an online platform referrals and intakes, on-site and off-site, for Veterans and whom they define as their family. The Intake Coordinator will work with a multi-disciplinary team for case assignments, consultations and care coordination.

Essential Job Responsibilities:

  • Conduct initial referral screeners, intakes (as needed), and biopsychosocial assessments (diagnostic interviews as needed) with Veterans and /or family member. Coordinate case assignment with MFC multi-disciplinary team. Document detailed and confidential intake information on the electronic health records (EHR) system; maintain comprehensive client referral tracking system. Prepare reports as requested by Clinic Director, Lead Clinician, Office Manager, and/or Data Manager.
  • Meet regularly with Clinic Director and Lead Clinician to coordinate case assignments, client activities at satellite locations, report referral to admission conversion rate; Provide on-going program evaluation and recommendations to the Clinic Director and Lead Clinician for continuous growth and quality.
  • Be active in and network with Veteran community groups. Provide presentations at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Military Family clinic and its programs. Develop a network of partners for client access to resources.
  • Knowledge of local community resources and provide warm hand-offs for Veterans and families needing external referrals. Consults with external service providers and partners.
  • Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to serve vulnerable people in crisis through our innovative, personalized approach. We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities.

Essential Qualifications:

  • EDUCATION: Masters Degree in Social Services with active LMSW license in the state of Texas. LPC-Intern in Texas status will be considered. Maintain license and/or certifications as required by state regulations. Stay current in the field of mental health, counseling, case management and other related social services.
  • EXPERIENCE: 3+ years post masters experience in intake coordination and/or case management preferred. Experience working with Veteran and Military population highly preferred. Experience required in assessing immediate risk to self and others for the population served. Bilingual candidates are highly preferred.
  • ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
  • LICENSES: Drivers License with clear record.
  • VEHICLE: Must have daily use of a vehicle without prior notice.
  • OTHER: Must be available and willing to travel to various locations and with such frequency to conduct screenings and intakes at designated satellite locations. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Essential Knowledge, Skills, and Abilities:

  • COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to communicate appropriately with all levels of individuals. Ability to make oral presentations and write clear detailed case notes. Ability to present a professional and positive demeanor to staff, funders, officials and the general public.
  • COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to represent the agency and respond professionally in all situations.
  • COMPUTER: Working knowledge of MS Word and Outlook.
  • DECISION MAKING: Ability to think analytically and evaluate the impact of treatment options and recommendations. Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to think analytically and conceptually on a long term basis.
  • NEGOTIATION: Ability to negotiate clients down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions.
  • TECHNICAL: Knowledge of mental illness and mental health diagnoses. Knowledge of various treatment modalities and methods. Knowledge of community resources.

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