The Outreach Manager will be responsible for referral of clients to the Cohen Clinic throughout outreach to community partners including veteran-services organizations, military service organizations, the U.S. Department of Veteran Affairs, law enforcement, educational institutions, the faith-based community and other local partners. The Outreach Manager will also participate in peer-to-peer communication, presentations, and other outreach engagements as needed. Recruitment will focus on reaching veterans who served in Iraq and Afghanistan wars and their family members.
- Conduct outreach with potential referral sources; foster positive ties with veteran, government and community organizations.
- Develop and implement effective outreach strategies to match the specific aims of the Cohen Clinic.
- Host and attend clinic and community events as a representative of the Cohen Clinic.
- Report outreach efforts weekly to the Clinic Director and collaborate with clinical personnel to continuously improve the outreach process.
- Adheres to internal controls established and performs other duties as assigned.
- Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to parents, school personnel, licensing, staff and the general public. Ability to make public presentations.
- Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.
- Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to think analytically and evaluate the impact of decisions.
- Ability to plan ahead several months to a year. Ability to keep various on-going projects organized and files maintained accurately. Above normal levels of concentration and memory required. Requires good time management practices and the ability to meet multiple deadlines.
- Ability to train, evaluate and guide employees. Ability to delegate and ensure follow through. Ability to provide feedback in a respectful and constructive manner.
- Bachelor’s degree preferred or relevant experience.
- 2-3 years in outreach and marketing activities. Significant military experience. Prior experience in mental health outreach within community and/or veteran organizations if preferred. Marketing experience is highly desirable. Strong organizational, interpersonal and communication skills. Outgoing, pleasant, professional manner; the ability to create and maintain contacts in the community; and clear articulation in providing informative presentations about the Cohen Clinic.
- Must maintain regular and acceptable attendance at such a level as is determined in the employer’s sole discretion.
- Driver’s License with clear record.
- Must have available and willing to travel to various locations and with such frequency to conduct screenings and intakes at designated satellite locations. Must not pose a direct threat or significant risk of substantial harm of the safely and health of himself/herself or others.
- Proficient knowledge of Word, Excel, Publisher, Access, PowerPoint a plus. 70 WPM, 98% accuracy.
- Knowledge of outreach and marketing strategies.
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