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Patient Access Representative

Patient Access Representative

Denver, CO

The University of Colorado is seeking to fill 3 full-time, University Staff (unclassified) – Patient Access Representative (PAR) – Healthcare Tech III positions. The Patient Access Representative will serve as a liaison between patient, family, develop patient satisfaction measure and metrics. Meet patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence. The PAR will create a positive impression for each patient, family member, visitor, staff while performing tasks of, registration, patient interviews, obtaining demographic information financial information required to complete patient registration process. Under minimal supervision, performs a variety of clerical duties. Pre-registers patients for scheduled services. Determines correct account type for registration according to service. The goal is to assist and maintains an effective working relationship and good customer service with all areas of the Institution. Within scope of job, requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action Serves as a resource for staff, physicians, and community.

With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed professional counselors, case managers, and veteran outreach workers, The Department of Psychiatry Clinics including the Steven A. Cohen Military Family Clinic, the Johnson Depression Center, and the Faculty Practices at the University of Colorado Anschutz Medical Campus offer high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of a number of patient populations including veterans, particularly those from the Iraq and Afghanistan wars, and their families. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.

EXAMPLES OF WORK PERFORMED:

  • Serve as the liaison between patients and their designated “referred to” physician.
  • Ensures excellent customer service and serves as first point of contact for client and assist with rooming patients.
  • Registers, and schedules, check in patients and familiar with electronic record system. (EHR system).
  • Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care.
  • Maintain current information on all Clinic services and other community services to assist consumers, staff, and the public in accessing the Clinic and other community services.
  • Responsible for coordinating the care plans, making certain all members of the team are communicated with and that the patients can be scheduled in a timely manner into our referred practices.
  • Exceptional attention to detail and maintains knowledge and competence with insurance payors, Medicare, Medicaid guidelines as well as federal, state and accreditation agencies.
  • Collects co-pays or co-insurances per financial policy. Communicates payment options.
  • Maintain a daily log of accounts receivable checks and consumer checks, mailed to the Clinic
  • Accurate data entry and integrity of the electronic medical record.
  • Serves as a resource for staff, physician’s, and community. Answers and routes marketing questions.
  • Performs daily review of clinic schedules and miscellaneous clerical duties to insure proper patient flow in the clinic.
  • Assist the Clinical Manager, Team Lead, and staff to ensure clinic’s smooth daily operations.
  • Serve as back-up for the coordination and scheduling of meetings for providers and the Clinic’s leadership team, including management of all meeting details (materials, meals, room reservations, parking etc.).
  • Cross-train support staff on switchboard coverage and mail operations.
  • Manage Clinic-wide room schedules, meetings and serve as back up for administrative staff.
  • Provide daily worksheets and appointment charge sheets for the Clinic.
  • Serve as back-up for the coordination and scheduling of meetings for providers and the Clinic’s leadership team,
  • Assist with mail, switchboard operations, emails, and faxes.
  • Maintain current information on all Clinic services and other community services to assist consumers, staff, and the public in accessing the Clinic and other community services.
  • Other duties as assigned by Clinic Manager

SALARY AND BENEFITS:

The salary range (or hiring range) for this position has been established at $41,184 – $45,302.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

QUALIFICATIONS

MINIMUM QUALIFICATIONS:

  • High school diploma or GED
  • Two (2) years of general clerical experience, which included one year of experience working as a front desk receptionist or administrative support.

Substitution: College or university course work appropriate to the work assignment, may substitute on a year for year basis for the required experience.

PREFERRED QUALIFICATIONS:

  • Three or more years of experience as a front desk receptionist or administrative support.
  • Experience working with general office equipment (i.e., fax, copier, shredder, scanner, telephone, etc.).
  • Experience working with Veteran and Military population.
  • Experience working in a medical practice.
  • Experience working with 3rd-party payers, coding, billing, posting, and adjudication of claims.
  • Experience collecting, analyzing, and reporting financial data.

COMPETENCIES:

  • Knowledge of HIPAA regulations and the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act.
  • Ability to seek regular input from team members and other stakeholders on strengths and areas for development within the department.
  • Knowledge of medical terminology
  • Ability to multitask, prioritization skills, teamwork, and outstanding customer service.
  • Ability to maintain familiarity with the clinical staff members and layout of the facility to assist patients/visitors.
  • Proficient in Microsoft office, Excel, and PowerPoint
  • Must be familiar with general office equipment (i.e., fax, copier, shredder, scanner, telephone, etc.).
  • Must be personable, friendly, and work well under pressure, especially when assisting patients.
  • Ability to answer a variety of questions effectively and keep traffic moving within the clinic is essential.
  • Ability to effectively communicate with internal and external stakeholders including clients, staff members, external visitors, vendors, drug reps, other University staff members, etc.
  • The individual in this position maintains a positive attitude and high level of professionalism to uphold our image to the public.
  • Attention to detail.
  • Demonstrated commitment and ability to advance diversity and inclusion.

Click HERE to Apply!

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