Receptionist - Cohen Veterans Network
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Receptionist

Receptionist

Mililani, HI

With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed chemical dependency counselor, case managers, and veteran outreach workers, the clinic offers high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of veterans, particularly those from the Iraq and Afghanistan wars, and their families. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics. Under the general direction of the Office Manager, the Receptionist is responsible for registering and scheduling patients in the appropriate IT system, organizing daily patient schedules, triaging incoming patient reports to appropriate locations, answering phones, preparation of billing information for billing services, obtaining and documenting insurance pre-authorizations and pre-certifications and facilitating physician and patient administrative needs.


EDUCATION AND TRAINING REQUIREMENTS

  • High school plus additional training equal to 2 years of college, which requires knowledge of a specialized field or may lead to licensing (data processing, accounting, human services), or formalized apprenticeship program. For example, certified substance abuse counselor, bookkeeper, etc.

EXPERIENCE

  • Over one year

SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
  • Good verbal communication skills, poise and ability to handle high volume telephone duty.
  • Typing, filing, and general office skills.
  • PC literate with knowledge of MS software.
  • Willingness to learn new functions.
  • Strong consultative abilities, conflict-resolution skills, and leadership abilities.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups including advocacy groups and other governmental organizations.
  • Intermediate level on MS Excel, Email and word processing programs.
  • Ability to utilize Internet for resources.
  • Excellent customer service (oral and written communication skills) Experience working with military and veteran populations and/or behavioral health clients.
  • Demonstrated knowledge about the appropriate and effective use of protected health information.
  • This job requires a valid Hawaii driver’s license, a clear driver’s abstract, and willingness to travel in personal vehicle on an asneeded basis throughout the island.
  • This position is subject to a criminal background investigation and continued employment is contingent on a record clear of convictions.

OTHER POSITION REQUIREMENTS

  • Prior clerical, secretarial and/or administrative experience. Prior experience within the military community and/or veteran administrative organizations is preferred.
  • Must be able to work flexible hours including day, evening, and weekend hours.

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