Case Manager - Cohen Veterans Network
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Case Manager

Case Manager

Oceanside, CA

The Case Manager is part of a multidisciplinary clinical team that serves as the bridge between clinical services and essential community resources. This role facilitates direct referrals for housing, employment, healthcare, legal, educational, peer support, and all other essential community-based needs for clinic clients while also managing referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager plays an critical role in assisting the clinical team in understanding resources and needs within the clinic community.

If you are committed to positive outcomes, this is the position for you!

Essential Duties and Responsibilities

  • Provides comprehensive case management to veterans and their families who are seeking mental health services.
  • Interviews veterans and their family members.
  • Provides appropriate referrals as necessary.
  • Prepares and maintains confidential case records.
  • Consults with service providers and community partners on resource-related issues.
  • Ensures confidentiality and controls access to sensitive information.
  • Collaborates with the clinical team to perform risk management and crisis intervention services as necessary.
  • Develops a network of trusted contacts within organizations in which to refer and coordinate care.
  • Participates in multidisciplinary team meetings.
  • Follows care follow-up procedures to ensure veterans and/or their families received the services they were referred to and do not have any follow-up needs.
  • Assists veterans and their family members navigate service providers across multiple systems of care.
  • Provides services via telehealth platform, as required.
  • Bachelor’s Degree in Social Work, Sociology, Psychology or related field required; Master’s Degree preferred.
  • 1+ year’s case management experience; 3+ years preferred. 2+ years in a customer service-focused environment.
  • Knowledge of/ experience working with local social service, public health, and VSO organizations and resources.
  • Experience working with a military or veteran population is preferred.
  • Must demonstrate leadership capacity and ability to foster team-building and a supportive, flexible environment.
  • Excellent written and oral communication skills.
  • Must be highly organized, detail-oriented, and reliable.
  • Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations.
  • Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations.
  • Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus.
  • Ability to think analytically and evaluate the impact of case management recommendations.
  • Ability to set work priorities and to evaluate and create solutions to work related problems.
  • Ability to maintain boundaries.
  • Ability to assist veterans in developing a budget.
  • Ability to negotiate veterans or their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions.
  • Knowledge of case management services and community resources.

Physical Requirements:

  • Ability to bend and lift light objects
  • Ability to sit for extended periods of time while viewing a computer monitor
  • Dexterity of hands and fingers to operate a computer keyboard
  • Capable of hearing and speaking to exchange information
  • Seeing to read reports and data
  • Ability to speak English
  • Ability to work in a noisy, busy environment

Click HERE to Apply Now!

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