Case Manager

Case Manager

Silver Spring, MD


Easter Seals Serving DC|MD|VA offers a unique opportunity for a highly motivated and skilled leader professional to join a multi-disciplinary team of highly skilled professionals at The Steven A. Cohen Military Family Clinic for the National Capital Area.  The successful candidate will be motivated to deliver services to the highest standards of efficacy and quality, have excellent communication and customer service skills and be results-oriented.

Overview of Easter Seals Serving DC | MD | VA

Since 1919, Easter Seals has been serving the community providing help, hope and answers for our neighbors challenged by physical, mental, or emotional health issues.

Easter Seals was founded after Ohio businessman Edgar Allen lost his son in a streetcar accident. The lack of adequate medical services available to save his son prompted Allen to sell his business and begin a fundraising campaign to build a hospital in his hometown of Elyria, Ohio. Through this new hospital, Allen was surprised to learn that children with disabilities were often hidden from public view. Inspired by this discovery, in 1919 Allen founded what became known as the National Society for Crippled Children, the first organization of its kind. In 1934 the organization began using Easter “seals” as a fundraising campaign and these grew so popular that in 1967 the organization formally adopted the name Easter Seals.  Easter Seals is non-sectarian and serves all people in the community.  Easter Seals provides services through a network of affiliates that are organized to meet the needs of the local community.

Easter Seals Serving DC|MD|VA (ESDCMDVA) ( is the affiliate serving Washington DC, Maryland, and Northern Virginia.  We deliver exceptional services through a network of 6 sites and in-home care, and we provide Adult Medical Day Care, Early Child Development and Education, Therapy, Respite, and Workforce Development services where participants and their families find support, hope, medical care, and enjoyable activities.  In 2017 we will be establishing The Steven A. Cohen Military Family Clinic at Easter Seals Serving DC|MD|VA (MFC).

In addition to serving the overall community, our programs place a special emphasis on the special needs of wounded warriors, veterans, active duty military, and their families.  We are an independent 501(c)3 with a local board of directors focused on solving critical issues in our community so that all our neighbors thrive.

Our unique and dedicated staff of over 200 professionals includes specialists in education, therapy, senior services, social work, assistive technology, nursing, and related professions.  In addition, as a part of the Easter Seals, Inc. international network, we are able to draw on the resources of almost 25,000 professionals to ensure we remain at the cutting edge of service delivery. Our entire staff shares our Core Values which are an integral component of the success of ESDCMDVA:

  • Respect: We respect each other. We value the uniqueness and dignity of each individual, and appreciate the strength of diversity and inclusion.
  • Responsibility: We share a sense of responsibility for doing things right, being good stewards and being accountable for our actions.
  • Integrity: We conduct business ethically with a commitment to moral integrity and we expect people to hold a high moral standard. We communicate openly, honestly and directly.
  • Innovation: We embrace new ideas, take measured risks and find better ways to help more people.
  • Care: We show compassion for others and continue to live our mission each day.

Overview of the Cohen Clinic and the Cohen Veterans Network

The Cohen Clinic is part of the Cohen Veterans Network (CVN) which provides high-quality, accessible, integrated, and no-cost mental healthcare at clinics across the country.  Eleven CVN clinics are operating now, with a total of 25 clinics expected to be operational by 2021.  The CVN strengthens mental health outcomes for veterans dealing with Post-Traumatic Stress (PTSD) or other mental illness and ensures that every veteran and family member is able to obtain access to high-quality, effective care that enables them to lead fulfilling and productive lives.

The clinic will provide evidence-based mental health and related support services to veterans and their families.  With a multidisciplinary team of psychiatrists, psychologists, social workers, and veteran outreach workers, the clinic will offer high-quality, timely and personalized mental health treatment tailored to meet the specific needs of veterans (especially post 9/11) and their families in the Washington, DC metropolitan area.  MFC participants will also be able to draw on ESDCMDVA’s extensive array of wraparound services, including job coaching and placement through our Veteran Staffing Network, child development, respite, and medical adult day services, and participants in these ESDCMDVA programs are also expected to use the clinic.

 Position Summary

 The Case Manager will be a key member of The Steven A. Cohen Military Family Clinic. He/she will report to the Clinic Director and coordinate with the Office Manager and provide high-quality, comprehensive case management to clinic clients and provide office assistant duties.  As such, we seek a knowledgeable, experienced and resourceful leader who will excel at roles and responsibilities including but not limited to:

  • Conducting intake screenings and case management meetings with veterans and/or their families
  • Evaluating and documenting client needs and working with other clinic staff and the client to assist in the development of the treatment plan
  • Coordinating, documenting, tracking and reporting on client case management
  • Advocating for and facilitating access to mental health and related services for veterans and their family
  • Collaborating with other clinic staff to ensure that patient data is collected, stored and protected in compliance with state and federal guidelines
  • Collaborating with staff to refer clients for other services within Easter Seals (i.e. respite care, early intervention services, etc.) and/or across its network of partner organizations
  • Working with the clinicians, intake coordinator and other case managers (if applicable) to ensure continuity of service
  • Adhering to policies and procedures regarding risk management and business continuity
  • Collaborating with Easter Seals staff and the Cohen Veterans Network around data collection, trend analysis, research, reporting, etc.
  • Assisting in scheduling, conducting and documenting intakes with veterans and/or family members using the electronic health record system
  • Attending multidisciplinary case team meetings and supervision
  • Serving as a backup to the receptionist & Office Manager (as appropriate)
  • Knowledge of the purpose and general operation of programs offered by the clinic
  • Performing administrative and/or other duties assigned to include  updating the electronic health record and monitoring supplies
  • Assisting all staff administratively in ways that optimize clinic procedures
  • Assisting clinic staff with promotion, marketing and recruitment efforts
  • Working flexible hours to include evenings 1-2 days per week and/or a Saturday half-day


Critical Competencies for Success


Exceptional Communicator: Demonstrated success establishing relationships with customers, members of the community, the Board, and team members at all levels of an organization.

Team Builder/Player: Demonstrated ability to leverage the strengths of diverse teams (both internal and external), coach, mentor, and hold team accountable to achieve results.  Ability to work as part of a diverse team to enable the clinic to achieve positive results.

Strategic Thinking: Proven capacity to listen actively and synthesize multiple pieces of disparate information into a coherent vision that aligns with the organization’s strategy and move it to successful operationalization.

Multitasker: Ability to juggle multiple opportunities to drive results on several important projects simultaneously.

Ability to Succeed in a Not-for-Profit Environment: Demonstrated experience working successfully within a highly collaborative and collegial organization.  Comfort rolling up one’s sleeves up and engaging in day-to-day operations. Passion for and commitment to ESDCMDVA’s mission.

Decision Making:  Ability to set work priorities and to evaluate and create solutions to work related problems.  Ability to think analytically and evaluate the impact of decisions

Organization: Ability to plan ahead and to keep various on-ongoing projects organized and files maintained accurately.  Excellent concentration skills and memory required.  Requires good time management practices and the ability to meet multiple deadlines

Composure:  Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies.  Ability to respond in a professional manner in all situations.




  • Education: Bachelor in Social Work, Psychology or related field (minimum); Masters in Social Work preferred
  • At least 2 years of experience working as a case manager in a mental health clinic setting, preferably working with veteran and military populations dealing with conditions like post-traumatic stress disorder (PTSD) preferred
  • Bilingual (English/Spanish) preferred but not required
  • Excellent customer service
  • Must be able to work independently or as part of a team, anticipate problems, generate solutions and demonstrate flexibility and sensitivity when engaging with staff and clients
  • Excellent written and oral communication skills; ability to digest and distill complex subjects into clear messages
  • Demonstrated knowledge about the appropriate and effective use of protected health information, the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act.



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