Last Modified: April 26, 2022
Thank you for visiting the website of Cohen Veterans Network, Inc. (“CVN”, “we” or “us”), CohenVeteransNetwork.org (“Website”).
THIS WEBSITE PRIVACY POLICY EXPLAINS WHAT INFORMATION WE COLLECT FROM PEOPLE WHO VISIT THE WEBSITE AND HOW WE COLLECT AND USE THAT INFORMATION. BY USING THE WEBSITE, YOU ARE AGREEING TO OUR WEBSITE TERMS OF USE AND THIS WEBSITE PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS OF USE OR THIS POLICY, YOU MUST NOT ACCESS OR USE THE WEBSITE.
This Website Privacy Policy does not apply to the use of the CVN Portal (also called the Clinics Portal), which is accessible only to authorized personnel of CVN and the Steven A. Cohen Military Family Clinics (“Clinics”). Use the CVN Portal is subject to different terms and policies accessible through the CVN Portal.
This Website Privacy Policy also does not apply to the use of any mobile applications and/or web portals that are accessible to patients of the Clinics. Use of such mobile applications and/or web portals is subject to terms and policies specific to those mobile applications and/or web portals.
Information Collection and Use. When you visit the Website, we may collect technical and navigation information, such as device type, browser type, Internet protocol address, pages visited, and the average time spent on the Website. We use this information for internal purposes, such as maintaining the security of our Website, facilitating site navigation, and improving website design and functionality.
If you choose to make an appointment or use tools or courses offered through the Website, we may ask you for additional information, such as your name, email address, phone number, state of residence and/or gender. If you provide this information to us, we will only use it to facilitate your appointment or participation in the tool or course and for internal purposes, as described above. We may also share this information with one or more of the Clinics to facilitate your appointment or the provision of services to you. Otherwise, we do not share this information with any other third-party.
You may contact us through the methods listed on Our Website, and we may keep a record of the communication to help answer or resolve the matter you contacted us about. You can decide how much information you want to share with us in those situations.
Cookies and Similar Technologies. CVN and our third-party service providers may use cookies and similar technologies to support and analyze the operations of the Website. Cookies are pieces of information that a website places on the hard drive of your computer when you visit the website. Cookies may involve the transmission of information from us to you and from you to us, to another party on our behalf, or to another party in accordance with this Privacy Policy. We may also use cookies to bring together information we collect about you. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you refuse a cookie when on the Website, or if you delete cookies, you may experience some inconvenience in your use of the Website.
Analytics. We may use third-party service providers to monitor and analyze the use of our Service. Those third-party service providers might include:
• Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about Website activity.
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
Do Not Track. The Website does not currently support “Do Not Track” browser settings.
Protecting Children’s Privacy Online. Our Website is not directed to individuals under the age of thirteen (13). Consistent with the Children’s Online Privacy Protection Act of 1998, CVN does not knowingly collect personally identifying information from individuals who are under the age of thirteen (13). If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we will take steps to delete that information.
Third Party Websites. The Website contains links to the websites of the Clinics. Although these sites may contain CVN marks and logos and CVN may contribute to the content of these sites, these sites are owned and operated by the Clinics under the Clinics’ terms and conditions. The Website may also contain links to other websites owned and operated by third parties. This includes the site used to make a donation to CVN, which is operated by a third-party vendor (“Donation Vendor”) and governed by its own terms of use and privacy policy. We accept no responsibility for any site owned and operated by one of the Clinics, the Donation Vendor or any other third party or for any loss or damage that may arise from your use of such sites. If you decide to access any of these sites, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
Changes to the Privacy Policy. CVN reserves the right to change, modify, add or remove portions of this Website Privacy Policy at any time for any reason. Any changes to this Policy shall be effective immediately upon posting. The current version of this Website Privacy Policy can be accessed from the link on the bottom of the homepage of our Website.
Questions. If you have questions on this policy, please contact CVN at communications@cohenveteransnetwork.org.