Clinic Director (Fayetteville)

Clinic Director (Fayetteville)

Fayetteville, NC

POSITION TITLE:  Clinic Director of Steven A Cohen Military Family Clinic at Cape Fear Valley

DEPARTMENT:  Behavioral Health Care

CLASSIFICATION:  Exempt                                                        

JOB SUMMARY: Responsible for managing and coordinating all clinical activities that advance the operations for the Cohen Veterans Clinic (CVN) of Cape Fear Valley Health System. Both the Corporate Director of Behavioral Health Care & Sleep Medicine (or designee) and the Clinic Director interface with the CVN Central Office, and are the primary conduits of the CVN mission, policies, and communications to the clinic. The clinic director will be a full-time employee of the clinic, but may spend part of her/his time performing patient-facing clinical work. Coordinates all clinic management and personnel activities in order to ensure appropriate staffing and quality clinical services.  Provides management support for the Administrative Director of Clinical Services, and the Corporate Director of Behavioral Health & Sleep Medicine, along with other directors in the service line.  Serves as a liaison and/or support with Physicians, Psychotherapists, Administration and other staff as requested.


Responsible to:  Administrative Director of Clinical Service of Behavioral Health Care & Sleep Medicine; Coordinates activities with the CVN Central Office

Positions Directly and Indirectly Supervised:  Business Office Manager, Lead Clinician, Outreach Manager, Clinical Staff, Medical Director, EHR System Administrator and all subordinate staff of those listed.


Carries out supervisory responsibilities in accordance with the organization’s policies and procedures. Responsibilities include the following, other duties may be assigned:

  1. Interviewing, hiring and training employees.


  1. Assessing competency of employees; planning, assigning, and directing work.


  1. Monitoring productivity of employees, appraising performance, rewarding and disciplining employees.


  1. Addressing employee complaints and resolving problems.



The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below, and specific functions may change from time to time.


  1. Coordinates activities related to office management and clinical operations. Supervises day-to-day administrative and support services personnel within CVN Clinic.


  1. Oversees all clinical operations (e.g. clinical care, staffing, training, measurement and evaluation).


  1. Provides overall clinical supervision for the CVN Clinic staff, including weekly (or as needed) clinical supervision for therapists, crisis management support, and management of a trauma-focused, clinical training program in effective treatment modalities.


  1. Manages intake process for new patients, including supporting intake workers as needed and leading weekly disposition meetings for the clinical team to assign and present cases.


  1. Establishes and maintains effective working relationships with those contacted in the course of work including diverse interest groups, advocacy groups and other governmental organizations.


  1. Ensures the CVN clinic and its staff actively communicate with the CVN Central Office, participate in CVN meetings/events/activities, and contribute to the overall network. Through leadership, develops and fosters a culture of collaboration, peer consultation, and commitment to ongoing education and professional improvement.


  1. On a continuous basis, interprets and evaluates staff reports; knows laws, regulations and codes; observes performance and evaluates staff; problem solves clinic related issues; remembers various rules; and explains and interprets policy.


  1. Coordinates activities of personnel directly related to patient flow and office management. Review the office functions as to its organization and flow in order to maintain and improve workflow and increased productivity from the time a patient walks in until the time the patient leaves.


  1. Maintains good guest relations with patients, clinic, hospital, and office staff.


  1. Assists support staff when needed to ensure accuracy and prompt response to patients.


  1. Monitors operating costs and revenue generating towards projected budget goals.


  1. Assists with the development and monitoring of capital and operating budgets.


  1. Works with physicians, psychotherapists, and other providers to ensure efficient scheduling and work environment.


  1. Coordinates the handling of patient complaints and resolving problems.


  1. Demonstrates the critical behaviors and meets the performance expectations (criteria) established in the CFVHS Human Resources Policies for all Employees (published separately), and the CFVHS Code of Conduct Policy (published separately).


  1. Attends Managerial and other related meetings.


  1. Assists and participates in the development of policies and procedures as it relates to administrative and support services within the CVN Clinic operations.


  1. Assigns staff to areas in such a way as to insure most optimal coverage of administrative and support functions is provided within the CVN Clinic.


  1. Keeps and maintains personnel, correspondence and other important documentation to insure compliance with hospital, clinic, and regulatory policies.


  1. Coordinates with staff on marketing events related to publicity at conferences, seminars, and workshops and assigns staff accordingly to attend events as needed to market CVN Clinic services.


  1. Coordinates building maintenance requests and oversees that the physical plant is properly maintained and any safety concerns are reported in a timely manner.


  1. Monitors and prepares monthly reports for the Administrative Director of Clinical Services and the Corporate Director of BHC, CVN Central Office and Accounting.


  1. Collaborates with CVN Central Office and others to perform chart audits for accuracy as well as contractual requirements for medical records.


  1. Provides education and training for staff.


  1. All other projects and duties as assigned.


The following qualifications or equivalents are the minimum requirements to perform this job successfully.  An individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Licensed Clinician in social work, psychology, Ph.D. in Clinical Psychology, and/or M.D. degree in psychiatry with specialized training and expertise in evidenced-based treatment. State specific licensure required
  • Minimum of 5 years’ experience in leading, managing, and or supervising within a clinical setting. 10-15 years of clinical experience is preferred.
  • Experience across a range of modalities beyond individual adult treatment to include child, couples, and family treatment is preferred.
  • Must have experience treating and diagnosing PTSD as well as co-morbid diagnoses (e.g., SUD, depression, anxiety), with evidence-based treatments and providing clinical supervision in these areas.
  • Experience working with a military or veteran population is preferred.
  • Must demonstrate leadership capacity and ability to foster team-building and a supportive, flexible environment.
  • Excellent written and oral communication skills.
  • Must be highly organized, detail oriented, and reliable.


Solid understanding of computer functions to include Microsoft Word, Excel and PowerPoint, photocopier and fax machines . Excellent interpersonal skills with the ability to interact tactfully with hospital management, physicians, visitors, patients and other staff.  Ability to demonstrate leadership qualities and organizational skills.

Must be results-oriented and exemplify a team player attitude.

Language Skills:

Ability to read, analyze and interpret general periodicals, professional journals, technical procedures and insurance policies, procedures and regulations. Must have excellent spelling and grammatical skills.

Mathematical Skills:

Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.  Must have ability to work independently and have good organizational and communication skills.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and to talk and hear.  The employee is occasionally required to stand, reach with arms and stoop, kneel or crouch.  May require some light to moderate lifting.  Employee should have the ability to work under physical and mental stress. Motor coordination and finger dexterity are required to operate the calculator, computer and typewriter.  Specific vision abilities required by this job include close vision.


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