Office Manager - Cohen Veterans Network
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Office Manager

Office Manager

El Paso, TX

The Office Manager will support a busy mental health clinic and oversee the day to day operations of the front desk, administrative staff, client access and health care billing functions. The Office Manager will manage the fiscal needs of the clinic, liaison with funders and other stakeholders involved in the billing, revenue and expense activities of the clinic. A key focus is quickly resolving any barriers to client access and resolving any billing concerns. This person will also be the gatekeeper for all record keeping practices, policies and procedures along with leading the administrative functions to the CARF requirements.


  • Ensuring that the Clinic is in compliance with Endeavor’s policies and procedures regarding fiscal operations.
  • Working as the liaison between the Clinic and the Accounting Department.
  • Managing the Clinic’s fiscal operations (i.e., budgeting, accounts receivables and payables, reconciliations, financial reporting, etc.).
  • Working with the Intake Coordinator and Clinic Director to coordinate the managed care billing process, managing local relationships with 3rd party insurance, and ensuring that the Clinic is in compliance with contractual and reimbursement policies.
  • Working with the Clinic Director to coordinate the credentialing of each clinician for 3rd party insurance.
  • Maintaining and monitoring all financial records to ensure accuracy, completeness of data and compliance with state and federal rules and regulations.
  • Assisting clients with billing-related matters; assisting clients and/or staff in resolving insurance related problems.
  • Establishing policies and procedures regarding risk management and business continuity.
  • Collaborating with clinic staff and stakeholders around financial data collection, trend analysis, research, reporting, etc.


ESSENTIAL QUALIFICATIONS: 3-5 years of current medical office management experience, required.

EDUCATION: Bachelor’s degree or demonstrated progress toward a bachelor’s from accredited college or university with at least 5 years of relevant experience.

EXPERIENCE: At least 5 years of experience working with 3rd-party payers, coding, billing, posting, and

adjudication of claims. Experience collecting, analyzing, and reporting financial data. Demonstrated knowledge about the appropriate and effective use of protected health information, the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act. Excellent customer service. Must be able to work independently or as part of a team, anticipate problems and generate solutions and demonstrate flexibility and sensitivity when engaging with staff and clients. Excellent written and oral communication skills; ability to digest and distill complex subjects into clear messages.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.


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