Frequently Asked Questions

Q. I’m a veteran or family member who lives in a city without a Steven A. Cohen Military Family Clinic. Can I receive mental health care from the Cohen Veterans Network?

A. If no Steven A. Cohen Military Family Clinic exists in your area, contact your nearest clinic to discuss the possibility of receiving mental health care via CVN Telehealth. As of January 2024, we have 24 clinics in operation and expect to have 25 clinics open by early 2025.  The Cohen Veterans Network is rapidly growing across the country and may offer services in your state in the future.

The following resources may also be beneficial:

Vet Center: Vet Centers across the country provide a broad range of counseling, outreach, and referral services to combat Veterans and their families regardless of discharge status. You can reach their around the clock confidential call center at 1-877-WAR VETS (1.877.927.8387). You can also visit www.vetcenter.va.gov.

The Veterans Crisis Line: The Veterans Crisis Line connects Veterans in crisis and their families and friends with qualified, caring Department of Veterans Affairs responders through a confidential toll-free hotline, online chat, or text. Veterans and their loved ones can dial 988 and Press 1. You can also visit www.veteranscrisisline.net.

Q. I’m a veteran or family member. How quickly will I receive mental health care at a Steven A. Cohen Military Family Clinic?

A. If you are in crisis, our Cohen Clinics will offer same-day assistance.

Otherwise, 88% of our clients (those who respond to a survey) report they were able to obtain their first appointment as soon as they wanted it.

Q. Will patient records or data from veterans and their families be used in research by the Cohen Veterans Network or Cohen Veterans Bioscience?

A. All Steven A. Cohen Military Family Clinics track clients’ data to improve quality of care, clinic processes, and health care operations. Informed consent will be obtained from all clients in advance of any clinic research. All information about veterans and their families is confidential, and a client may opt out of certain self-reported assessments. Read more about the research and findings of Cohen Veterans Network and Cohen Veterans Bioscience.

Q. Does the Cohen Veterans Network accept solicitations or donations?

Cohen Veterans Network does not accept requests or solicitations for funding. Partner organizations for future clinics will be selected by invitation only. The public may opt to support our clinics. Generous tax-deductible donations to Cohen Veterans Network enable our mental health clinics to make the lives of veterans and military families better.

Q. How can I volunteer to help veterans and their families as an individual or a member of an organization?

A. Thank you for your interest in supporting veterans and their families. If a Steven A. Cohen Military Family Clinic is located in your area, please contact your local clinic directly for volunteer opportunities. You can also help us generate awareness for CVN and the field of mental health by joining the conversation on Instagram, Twitter and Facebook.

Q. What is the Cohen Veterans Network’s relationship with the U.S. Department of Veterans Affairs (VA) and the Department of Defense (DoD)?

A. Cohen Veterans Network enjoys a complementary relationship with the government agencies, although it receives no funding from the VA and the DoD. Each Steven A. Cohen Military Family Clinic has a strong working relationship with its local VA to foster the referral of veterans and their families to the clinic. Cohen Veterans Network does not share any confidential patient information with the VA. No formal relationship exists between Cohen Veterans Network and the DoD. We comply with federal guidelines set by the Health Insurance Portability and Accountability Act (HIPAA).